Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

Bunny Pools (“Bunny Pools,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, submit a request for service or an estimate, communicate with us, schedule an appointment, or otherwise interact with Bunny Pools.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Bunny Pools, we may collect the following categories of information.

Information You Provide Directly

When you submit a form, request an estimate, contact us, schedule an appointment, or communicate with us, we may collect:

- First and last name

- Phone number

- Email address

- Property/service address

- City, state, and ZIP code

- Preferred contact method

- Information about your pool and property

- Pool service preferences

- Service information

- Appointment information

- Information you provide when communicating with our team

- Information necessary to provide or manage services

- Payment and billing information when you purchase services

We only request information that is reasonably necessary for the purposes described in this Privacy Policy.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

- IP address

- Browser type

- Device type

- Operating system

- Pages viewed

- Referring website

- Approximate location information

- Date and time of visits

- Website interaction and usage information

This information may be collected through cookies, analytics technologies, pixels, and similar technologies.

2. How We Use Your Information

Bunny Pools may use personal information to:

- Respond to requests and inquiries

- Provide pool service and related services

- Prepare estimates and quotes

- Schedule appointments and services

- Communicate with customers

- Send appointment confirmations and reminders

- Provide customer support

- Process payments and billing

- Manage customer accounts and service records

- Send service-related communications

- Follow up on estimates and service requests

- Improve our website, services, and customer experience

- Understand how visitors use our website

- Conduct marketing and advertising activities

- Request customer reviews or referrals

- Prevent fraud, abuse, and unauthorized activity

- Maintain business records

- Comply with applicable legal obligations

- Protect the rights, property, and safety of Bunny Pools, our -customers, employees, contractors, and others

We do not use personal information for purposes materially unrelated to the purposes described in this Privacy Policy without providing additional notice when required by applicable law.

3. How We Share Information

We do not sell your personal information as a business practice.

We may share information with service providers and other third parties when reasonably necessary to operate Bunny Pools and provide our services.

These may include:

- Customer relationship management and communication platforms

- Website hosting and technology providers

- Scheduling and calendar providers

- Payment processors

- Email and SMS communication providers

- Analytics and advertising providers

- Information technology and security providers

- Professional advisors

- Contractors or service providers assisting us with your requested services

- Government agencies or law enforcement when required or permitted by law

These providers may process information on our behalf to perform services for Bunny Pools.

We may also disclose information when reasonably necessary to:

- Comply with a legal obligation

- Respond to lawful requests

- Protect against fraud or security threats

- Protect our rights or property

- Protect the safety of our customers, employees, or others

- Enforce our agreements

- Facilitate a business transaction such as a merger, acquisition, financing, sale of assets, or similar transaction

4. GoHighLevel and Service Providers

Bunny Pools uses third-party technology platforms to help manage customer relationships, communications, appointments, forms, and business operations.

For example, information submitted through our website may be transmitted to or stored within our customer relationship management and automation systems, including GoHighLevel, and may be processed by technology providers that support those systems.

Those providers may process information according to their own privacy policies and contractual obligations with Bunny Pools.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

- Make our website function properly

- Remember preferences

- Understand website traffic

- Measure marketing performance

- Improve website functionality

- Understand how visitors interact with our website

- Support advertising and remarketing where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of the website.

6. Analytics and Advertising

We may use third-party analytics, advertising, and marketing technologies to understand website activity and measure the effectiveness of our marketing.

These technologies may collect information such as:

- Device information

- Browser information

- IP address

- Pages visited

- Website interactions

- Referring sources

- Advertising interactions

Where applicable, third-party providers may use cookies, pixels, or similar technologies.

If we use targeted advertising or other technologies that create applicable privacy rights, we will provide legally required choices and disclosures.

7. Communications by Phone, Text, and Email

When you provide your phone number or email address, Bunny Pools may use that information to communicate with you regarding:

- Your estimate request

- Your appointment

- Your pool service

- Your account

- Billing

- Customer service

- Other communications you have requested

Where legally permitted and where you have provided the appropriate consent, we may also send marketing communications.

You may opt out of marketing emails by using the unsubscribe instructions included in those emails.

For text messages, you may generally reply STOP to opt out of marketing or automated text messages. You may also contact us directly to request assistance with communication preferences.

Opting out of marketing communications does not necessarily stop service-related or transactional communications that are necessary to provide services you have requested.

8. Payment Information

If you make a payment to Bunny Pools, payment information may be collected and processed by our third-party payment processor.

Bunny Pools does not need to retain your complete payment-card information when it is processed directly by a payment provider.

Payment processors may maintain payment information according to their own privacy policies and applicable security requirements.

9. Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against

unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure.

Accordingly, we cannot guarantee that your information will be completely secure.

Florida law requires covered controllers to maintain reasonable security practices appropriate to the volume and nature of personal information involved.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

- Provide requested services

- Maintain customer and business records

- Complete transactions

- Resolve disputes

- Enforce agreements

- Comply with legal, tax, accounting, insurance, and regulatory requirements

- Protect our legitimate business interests

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information.

These rights may include the right to:

- Confirm whether we process your personal information

- Access personal information we maintain about you

- Correct inaccurate personal information

- Request deletion of personal information

- Obtain a copy of certain personal information in a portable format

- Opt out of certain processing activities where applicable

- Opt out of targeted advertising where applicable

- Opt out of the sale of personal information where applicable

- Exercise certain rights concerning sensitive personal information where applicable

Florida's current privacy statute expressly provides several of these rights, including access, correction, deletion, portability, and certain opt-out rights.

Certain information and circumstances may be exempt from applicable privacy rights.

12. How to Submit a Privacy Request

To submit a privacy request, contact us using the information below.

Bunny Pools LLC
Phone: (407) 250-9088
Email: [email protected]

Please include enough information for us to understand your request and reasonably verify your identity.

For security purposes, we may need to verify your identity before completing certain requests.

Florida law provides mechanisms for consumers to submit privacy requests and requires covered controllers to provide accessible methods for doing so.

We will respond to valid requests within the time required by applicable law.

13. Appeals

If we deny a privacy request that is subject to an applicable legal right, you may request that we review the decision.

To appeal a decision, contact us using the information provided above and state that you are submitting a Privacy Request Appeal.

Your appeal should identify the original request and explain why you believe the decision should be reconsidered.

Where applicable, we will provide a written response to an appeal within the timeframe required by law. Florida's privacy law requires an appeal process for covered requests.

14. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers, mapping services, or other websites.

Bunny Pools is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Business Transfers

If Bunny Pools is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Florida's privacy notice provisions contemplate that covered privacy notices be updated at least annually.

18. Contact Us

If you have questions about this Privacy Policy or Bunny Pools' privacy practices, please contact us:

Bunny Pools LLC
Phone: (407) 250-9088
Email: [email protected]
Website: BunnyPools.com
Service Area: Orlando, Florida and surrounding communities